CBSE  /  Class 11  /  Business Studies  /  Emerging Modes of Business

  • 1. 
    Both buyers and sellers are customers under_______ type of e-business transaction

  • C2C Commerce
  • B2C Commerce
  • B2C Commerce
  • B2B Commerce

  • 2. 
    India is the preferred destination for BPO because of ____________

  • Tax Free Zone for BPOs
  • Cheap People
  • Cheap Manpower
  • Poor conditions

  • 3. 
    Out of e-commerce and e-business, which is a broader term?

  • None of these
  • both e-business and e-commerce are same thing
  • e-commerce
  • e-business

  • 4. 
    A Call Centre handles

  • Both customer facing and back-end business
  • Both voice based and non-voice based business
  • Only out-bound voice based business
  • Only in bound voice based business

  • 5. 
    Outsourcing

  • Includes off shoring
  • Restricts only to the contracting out of Information Technology Enabled Services (ITES)
  • Restricts only to the contracting out of non-core business processes
  • Includes contracting out of manufacturing and R&D as well as service processes ? both core and non-core ? but restricts only to domestic territory
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