• 1. 
    When writing, a mind-map is a great planning tool because

  • It allows for free flow of information from brain to paper
  • It’s visually attractive
  • It creates a working draft
  • It identifies who I’m talking to
  • 2. 
    To write effectively in school and the workplace, you should

  • know your audience, focus on content and style, proofread thoroughly and revise accordingly.
  • know jokes, focus on yourself, and style, proofread
  • know information, focus on style, proofread thoroughly and revise accordingly.
  • know your audience, focus on content of proofreading
  • 3. 
    Paragraphs are important because

  • They structure my thoughts, making them easy to follow
  • They show effort
  • They help with typos
  • They aren’t important
  • 4. 
    What should you do if a product you received is damaged?

  • Simply accept the product
  • Write a letter of complaint
  • Go back to the shop and scold the seller
  • Buy a new product
  • 5. 
    What information do you put in the first paragraph of a letter?

  • What you would like the person to do.
  • Details of your query.
  • Information about yourself.
  • The reason for writing.
  • 6. 
    At the top of a business letter, the company writing the letter usually provides their address and business logo, also known as:

  • Letterhead
  • Letter Address or Inside Address
  • Salutation
  • Complimentary Close
  • 7. 
    What piece of information should you write to ensure your letter goes to the correct person?

  • Your name.
  • The name of the recipient.
  • The department of the recipient.
  • Nothing.
  • 8. 
    Writing a business plan can ensure that an entrepreneur _________.

  • figures out how to make her business work.
  • meets his target revenue goals.
  • achieves her expense projections.
  • 9. 
    Redundant phrases mean

  • Saying the same thing twice
  • Creating confusion
  • Adding value to the audience
  • Sounding professional
  • 10. 
    When you need to request for information, what is the best document to use?

  • Telephone conversation
  • Letter of Enquiry
  • Letter of Complaint
  • Memo
  • 11. 
    Oral communication consists of anything that is written.

  • True
  • False
  • 12. 
    Why should you use conjunctions in writing?

  • To join sentences together.
  • To confuse the reader.
  • To make your writing look good.
  • What is a conjunction?
  • 13. 
    Professional business writing is important because

  • it gives you credibility
  • It helps form office relationships
  • It takes up a lot of time
  • People like reading
  • 14. 
    A _____________ is a document that thoroughly explains a business idea and how it will be carried out.

  • marketing plan
  • financial analysis
  • business plan
  • 15. 
    What type of graph/chart is this?

  • Bar Graph
  • Line Graph
  • Pie Chart
  • Infographic
  • 16. 
    Which one of these is NOT the function of business writing

  • To persuade
  • To convey information
  • To start a conversation
  • To entertain
  • 17. 
    The conclusion does not include new information.

  • true
  • false
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