• 1. 
    a situation, typically one involving opposing parties, in which no progress can be made.

  • Procrastination
  • Philatilism
  • Industrial Democracy
  • Conflict Resolution
  • Deadlock
  • 2. 
    A collective organization of manufacturers, retailers, or other employers of wage labor.

  • Employers' Association
  • Go-Slow
  • Industrial Democracy
  • Conflict Resolution
  • Deadlock
  • 3. 
    negotiation of wages and other conditions of employment by an organized body of employees.

  • Collective Bargaining
  • Arbitration
  • Go-Slow
  • Industrial Democracy
  • Work-to-Rule
  • 4. 
    Is a work stoppage, caused by the mass refusal of employees to work. This usually takes place in response to employee grievances. It became common during the Industrial Revolution, when mass labor became important in factories and mines.

  • Trade Unions
  • Collective Bargaining
  • Waffles
  • Staff Associations
  • Strikes
  • 5. 
    The use of a third party in industrial disputes to encourage both employer and union to discuss an acceptable compromise solution.

  • Work-to-Rule
  • Conciliation
  • Deadlock
  • Go-Slow
  • Conflict
  • 6. 
    This is a way for two or more parties to find a peaceful solution to a disagreement among them. The disagreement may be personal, financial, political, or emotional. When a dispute arises, often the best course of action is negotiation to resolve the disagreement.

  • Go-Slow
  • Conciliation
  • Industrial Democracy
  • Conflict Resolution
  • Deadlock
  • 7. 
    a form of industrial action in which work or progress is deliberately delayed or slowed down.

  • No-strike Agreement
  • Go-Slow
  • Industrial Democracy
  • Work-to-rule
  • Deadlock
  • 8. 
    This organisation is made up of members (a membership-based organisation) and its membership must be made up mainly of workers. One of a trade union's main aims is to protect and advance the interests of its members in the workplace. Most trade unions are independent of any employer.

  • Waffles
  • Collective Bargaining
  • Stirkes
  • Trade Unions
  • Walk-out
  • 9. 
    Occurs when employees do the absolute minimum required, as stated in their contracts of employment.  In essence, they adhere to all the rules and regulations to reduce productivity.

  • Walk-out
  • Work-to-rule
  • Strikes
  • Trade Unions
  • No Strike Agreement
  • 10. 
    a serious disagreement or argument, typically a protracted one.

  • Employers' Asscociation
  • Conciliation
  • Work-to-Rule
  • Industrial Democracy
  • Conflict
  • 11. 
    What is the change management tool designed by Kaora Ishikawa?

  • Cause and Effect diagram
  • Fish-bone analysis
  • Force-field Analysis
  • Gantt Chart
  • Both A & B
  • 12. 
    action taken by employees of a company as a protest, especially striking or working to rule.

  • Go-Slow
  • Industrial Action
  • Industrial Democracy
  • Deadlock
  • Work-to-Rule
  • 13. 
    discussion aimed at reaching an agreement.

  • Cheese
  • Strikes
  • Negotiation
  • Work-to-rule
  • Deadlock
  • 14. 
    Is an association of employees which performs some of the functions of a trade union, such as representing its members in discussions with management. It may also have other social and professional purposes.

  • Single-union Agreement
  • Collective Bargaining
  • Deadlock
  • Negotiation
  • Staff Associations
  • 15. 
    To leave an event such as a meeting or performance because you areangry or disapprove of something.

  • Work-out
  • Strikes
  • No Strike Agreement
  • Pancakes
  • Walk-out
  • 16. 
    Unions sign an agreement with employers not to strike in exchange for greater involvement in decisions that affect the workforce.

  • Industrial Action
  • Go-Slow
  • Strikes
  • No-Strike Agreement
  • Work-to-rule
  • 17. 
    Resolving an industrial dispute by using an independent third party to judge and recommend an appropriate solution.

  • Collective Bargaining
  • Arbitration
  • Deadlock
  • Industrial Democracy
  • Work-to-Rule
  • 18. 
    An agreement between an employer and a union such that the union will represent all the workers at a particular workplace.

  • Single-union Agreement
  • Industrial Action
  • Strikes
  • Work -to-rule
  • Staff Associations
  • 19. 
    the involvement of employees in the running of an industry, factory, company, etc.

  • Strikes
  • Go-Slow
  • Industrial Democracy
  • Deadlock
  • Industrial Action
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