Quiz  /  Total Quality Management Class 12 MCQ Questions With Answers

  • 1. 
    What is ISO?

  • Indian organization for standard
  • Internal organization for standard
  • International organization for standard
  • None of the above

  • 2. 
    Which of the following is a limitation of benchmarking?

  • Cheaper than other methods
  • Can lead to higher prices
  • Needs experts and is costly
  • Eliminates work standards

  • 3. 
    High quality can justify the _____________ strategy of the business (one of the marketing P's)

  • pricing

  • 4. 
    A business checks products after they are made. What is this an example of?

  • Quality Control
  • Quality Circles
  • Quality Assurance

  • 5. 
    Outsourcing refers to subcontracting operations from independent suppliers or service providers

  • True
  • False

  • 6. 
    This dimension of quality refers to the total useful life of the product

  • Reliability
  • Durability
  • Performance
  • Conformance

  • 7. 
    Which of the following is NOT a dimension of quality?

  • Durability
  • Aesthetics
  • Performance
  • Affordability

  • 8. 
    What is the world body for standards formulation?

  • WHO
  • ILO
  • ISO
  • QC

  • 9. 
    This quality dimension refers to of repair, replacing parts for the products

  • service
  • serviceability
  • Both A & B
  • None of these

  • 10. 
    "Improving quality through small, incremental improvements"is a characteristic of what type of quality management system?

  • Just-in-time
  • Benchmarking
  • Value analysis
  • Kaizen

  • 11. 
    Which of the following is NOT an example of outsourcing?

  • Call centers for computer firm
  • Importing raw materials
  • Hiring security services for bank
  • Hiring cleaning services in a bank

  • 12. 
    It involves selecting a demonstrated standard of products, services, costs, or practices that represent the very best performance for processes or activities very similar to your own.

  • Research & Development
  • Outsourcing
  • Employee Empowerment
  • Benchmarking
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