Quiz  /  Total Quality Management Gate & PSU MCQ Questions With Answers

  • 1. 
    The followings are the principle of TQM, except

  • Customer focus
  • Profit optimization
  • Employee participation
  • Management commitment

  • 2. 
    What is the method used for optimizing processes that involves continual reduction of waste?

  • PDCA Cycle
  • JIT
  • 5S
  • Kaizen

  • 3. 
    For identification of vital few for the given data, the tool used is----------

  • Cause-Effect diagram
  • Scatter diagram
  • Pareto Analysis
  • Check Sheet

  • 4. 
    Process control is carried out

  • during production
  • before production
  • after production control
  • All of the above

  • 5. 
    Using the terminology of statistical control, the variation within a stable system

  • is random variation.
  • results from common causes.
  • is predictable within a range.
  • all of the above.
  • a and b.

  • 6. 
    Total quality management (TQM) mainly aims for -------

  • Control for quality
  • Usefulness of product
  • Customer satisfaction
  • Cost control

  • 7. 
    For drawing the run chart the data used is -------

  • Past data of variable
  • Past data of attributes
  • Past & present data of variable
  • Present data of attributes

  • 8. 
    Which of the following is for Environment management?

  • ISO-14000
  • ISO-9000
  • ISO-26000
  • ISO-31000

  • 9. 
    The aim of Just-In-Time manufacturing principle is to eliminate

  • time wastage
  • labour wastage
  • cost of excessive inventory
  • all listed in this question

  • 10. 
    ISO:9000 series of standards are useful to -------

  • Only for SSI units
  • Only MSME units
  • Only for a service organization
  • All type of industries

  • 11. 
    Quality Trilogy includes

  • Quality planning
  • Quality improvement
  • Quality control
  • All the three

  • 12. 
    Two of the seven categories of waste are:

  • Inventory and cost
  • Defects and reliability
  • Waiting and motion
  • Transportation and time

  • 13. 
    Control chart is a

  • Process monitoring tool
  • Process control tool
  • Both (a) and (b)
  • None of the above

  • 14. 
    Total Quality Management focuses on

  • Employee
  • Customer
  • Both (a) & (b)
  • None of the Above

  • 15. 
    Which company is known for its TQM approach?

  • Amazon
  • Facebook
  • Toyota
  • Zara

  • 16. 
    Choose the correct answer for the statement below. “Train people to follow good work habits and to strictly follow workplace rules”

  • Seiketsu
  • Seiton
  • Seiso
  • Shitsuke

  • 17. 
    Who needs to be satisfied with the quality of products?

  • Competitors
  • Suppliers
  • Customers
  • Government

  • 18. 
    Select True or False for the statement:Quality of a service quality will determine the satisfaction level of a client

  • True
  • False

  • 19. 
    Using the terminology associated with statistical process control (SPC), the variation within a stable system is

  • predictable within a range of values.
  • controllable.
  • in control.
  • a and c.
  • a and b.

  • 20. 
    What is Seiso ?

  • Train people to follow good work habits and to strictly follow workplace rules.
  • Sort out unnecessary items in the workplace and discard them
  • Arrange necessary items in good oreder so they can easily be selected for use.
  • Clean your workplace comletely so that there is no dust on floors, machines or equipment.

  • 21. 
    ISO:9000 series of quality standards was formulated by -------

  • International standard of organisation
  • Organization of international standard
  • International organisation for standardisation
  • Indian standard organisation

  • 22. 
    One of Deming's main theories on quality control and management involves:

  • TQM
  • Taguchi methods
  • Pareto diagrams
  • control charts

  • 23. 
    ------- is the predetermination of future achievements in type of product, volume of production, quality, time, price in manufacture & resources required.

  • Prior planning
  • PPC
  • Production planning
  • Planning

  • 24. 
    "Improving quality through small, incremental improvements" is a characteristic of what type of quality management system?

  • Just-in-time
  • Six Sigma
  • 5S
  • Kaizen
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