CBSE  /  Class 12  /  Business Studies  /  Consumer Protection

  • 1. 
    Which one of the following is not a reason for importance of consumer protection from the point of view of consumers?

  • Consumer ignorance
  • Consumer apathy
  • Consumer exploitation
  • Unorganised consumers

  • 2. 
    From the point of view of business, which one of the following is a reason because of which consumer protection is important?

  • Dynamic environment
  • Fast technological development
  • Government intervention
  • Competitive market

  • 3. 
    Which one of the following is not a consumer right?

  • Right to safety
  • Right to seek redressal
  • Right to get discount
  • Right to be heard

  • 4. 
    In which year did Consumer Protection Act come into existence?

  • 1986
  • 1999
  • 1991
  • 1976

  • 5. 
    A District Forum has jurisdiction to entertain a consumer complaint involving product value:

  • Up to ₹ 20 lakh
  • Up to ₹ 10 lakh
  • Between ₹ 20 lakh and ₹ 1 crore
  • Above ₹ 1 crore

  • 6. 
    ___ mark is used for electrical products.

  • ISI
  • FPO
  • ISO
  • Agmark

  • 7. 
    ___ is one of the redressal agencies for redressing consumer grievances.

  • COPRA
  • State Commission
  • Consumer Organisation
  • None of these

  • 8. 
    A complaint can be filed against ___ who adopt(s) unfair trade practices.

  • Trader only
  • Manufacturer only
  • Trader and Manufacturer
  • Consumer

  • 9. 
    Right to ___ is a right to be protected against products which are hazardous to life or health.

  • Information
  • Safety
  • Seek Redressal
  • Consumer Education

  • 10. 
    ___ means any person who buys any goods for personal use or hires or avails of any services for a consideration.

  • Consumer
  • Manufacturer
  • Trader
  • Service Provider
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