• 1. 
    The channel of communication which is transmitted through informal channels is called ___

  • Horizontal communication
  • Formal communication
  • Grapevine
  • Gang plank
  • 2. 
    ___ aims at instructing, guiding, motivating people to achieve the desired results.

  • Communication
  • Directing
  • Motivating
  • Organising
  • 3. 
    ___ is the process of converting a message into symbols.

  • Encoding
  • Decoding
  • Coding
  • Both (b) and (c)
  • 4. 
    Directing flows in ___ direction.

  • Upward
  • Downward
  • Diagonal
  • Both (a) and (c)
  • 5. 
    ___ is the process of exchanging information and understanding between two or more persons.

  • Directing
  • Leadership
  • Communication
  • Motivation
  • 6. 
    Directing takes place at ___ levels of management.

  • Top
  • Middle
  • Lower
  • All
  • 7. 
    Dheeraj Madan works as a Human Resource Manager in Busybee Limited. He gives due care in designing jobs, so that it offers a meaningful work experience by assuming a diversity of work content requiring higher level of knowledge. Identify the type of incentive being adopted by the company.

  • Employee recognition programme
  • Organisational climate
  • Career advancement opportunities
  • Job enrichment
  • 8. 
    During the year 2018, Halla Walla Limited made surplus profits due to growing reputation of the business as a result of sincerity of its employees. In order to give due recognition to its employees and motivate them to continue with the good work, the company decided to give a certain percentage of profits to them. Identify the type of financial incentive being adopted by the company.

  • Perquisites
  • Productivity linked wage incentives
  • Co-partnership
  • Profit sharing
  • 9. 
    Yamini received a special gold coin from her school management for exceptionally good board result of her students in her subject. Identify the need of Yamini being fulfilled as per Maslow’s Need Heirarchy Theory.

  • Esteem Needs
  • Belonging Needs
  • Self Actualisation Needs
  • Basic Physiological Needs
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